Temporary ERAP Eligibility Reviewer

Job Details

Post Date: August 31, 2021

Will Remain Open Until Filled

Emergency Rental Assistance Program | St. Croix District (8 positions total) & St. Thomas/St. John District (16 positions total)


The Emergency Rental Assistance Program (ERAP) Eligibility Reviewer is responsible for application processing for the Emergency Rental Assistance Program.

Essential Functions

⇨ Conduct Level 2 quality control review of rental assistance application to ensure that all documents necessary to complete eligibility determination and calculation of benefit amount are in file; identify issues or missing information/documents and refer file to “Chase Team” for resolution, as needed.
⇨ Complete preliminary determination of applicant eligibility.
⇨ Contact provider(s) – i.e., landlord or utility company – to verify applicant’s account balance and to obtain requisite payment documents.
⇨ Calculate recommended benefit amount.
⇨ Prepare draft correspondence to applicant and provider, as appropriate, utilizing template letters.
⇨ Transmit file to Eligibility Team Manager for review and first level approval.
⇨ Update running case record (case notes) with relevant information.
⇨ Prepare weekly report summarizing file reviews conducted, application status/disposition.

Education, Experience and Skills Required

⇨Education: Associates Degree in Social Work or related field desirable
⇨Experience: 3-5 years of experience as a caseworker in a public or non-profit social service or housing agency. An equivalent combination of education and experience
⇨Knowledge, Skills & Abilities: Excellent customer service skills; Bilingual proficiency in Spanish or Haitian Creole desirable; Knowledgeable in the area of intake interviewing and eligibility determination; Ability to multi-task, work collaboratively in a team-oriented environment and problem-solve; Computer literate to include Microsoft Word, Excel, and Outlook; Excellent oral and written communication skills and analytical abilities; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Ability to read and interpret program regulations and related technical guidance and apply, as necessary, to ensure program compliance; and a Valid Virgin Islands Driver’s License.


$20.00 per hour no benefits

How to Apply

Applications are only accepted when a vacant position is posted.

During the Safer at Home period, application packages will only be accepted electronically at hr@vihfa.gov. Signed original documents will be accepted at our Office at a later date. Employment applications can be downloaded from our website at www.vihfa.gov.

To apply for a vacant position, please download our Application for Employment. When completing the application, please print with ink or use a typewriter. Each question must be fully and accurately answered. Incomplete, illegible or unsigned applications will not be considered. Original application and your supporting credentials should be submitted to our Offices located at:

St. Thomas/St. John

3202 Demarara No. 3
Frenchtown Plaza, Suite 200
St. Thomas, VI 00802
TEL : (340) 777-4432
FAX : (340)775-7913

St. Croix

100 Lagoon Complex
Suite 4, Frederiksted
St. Croix, VI 00840
TEL : (340) 772-4432
FAX : (340)772-4002

Note: Adobe Acrobat Reader is required to view our Application for Employment. If you do not have Adobe Acrobat Reader, please click here to download a free version.