Disaster Recovery Help Desk Technician

Job Details

Post Date: December 04, 2020

Application Deadline: January 8, 2021 12:00 pm

Will Remain Open Until Filled


The Disaster Recovery Help Desk Technician is responsible for providing technical assistance and support related to various IT hardware and software systems. Responds to queries, runs diagnostic programs, isolated problems, and determines and implements technology solutions in support of the effective management of the Virgin Islands Housing Finance Authority’s (VIHFA) Community Development Block Grant Disaster Recovery (CDBG-DR) Program. This is a Territorial Position.

Essential Function

⇨ Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responds to queries either in person and/or over the phone.
⇨ Set up and manage various user accounts.
⇨ Develop training manuals and train computer users.
⇨ Maintain daily performance of computer systems.
⇨ Troubleshoot infrastructure cabling issues and occasionally re-crimp faulty cabling (Category 5/6).
⇨ Install, modify, and repair computer hardware and software.
⇨ Assist in diagnosis and resolution of network and telecommunication systems. Run diagnostic programs to resolve problems.
⇨ Monitor network health and performance.
⇨ Run reports to determine malfunctions that continue to occur.


⇨ Education: Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology, System Analyst, or related field.
⇨ Experience: Minimum of two (2) years’ experience in supporting and monitoring network systems, customer service, or closely related tasks. Equivalent combination of education and experience may be substituted
⇨ Knowledge, Skills & Abilities: Must have technical writing, presentation development, and research skills; Customer Service experience preferable; Ability to manage multiple and sometimes changing projects in a fast-paced, deadline-driven environment; Experience with digitizing and GIS editing strongly preferred; Computer literate to include Microsoft Word, Excel, PowerPoint, and Outlook; Good oral and written communications skills; Ability to be flexible and work under pressure; Ability to maintain confidentiality in all assignments; Ability to multi-task, work collaboratively in a team-oriented environment and problem solve; Ability to perform duties with limited supervision. Valid Drivers License.

SALARY: $33,280 - $47,840 per annum depending upon qualifications. CDBG-DR grant funded position.

How to Apply

Applications are only accepted when a vacant position is posted.
To apply for a vacant position, please download our Application for Employment. When completing the application, please print with ink or use a typewriter. Each question must be fully and accurately answered. Incomplete, illegible or unsigned applications will not be considered. Original application and your supporting credentials should be submitted to our Offices located at:

St. Thomas/St. John

3202 Demarara No. 3
Frenchtown Plaza, Suite 200
St. Thomas, VI 00802
TEL : (340) 777-4432
FAX : (340)775-7913

St. Croix

100 Lagoon Complex
Suite 4, Frederiksted
St. Croix, VI 00840
TEL : (340) 772-4432
FAX : (340)772-4002

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