Director of Collections and Servicing

Job Details

Virgin Islands Housing Finance Authority | Territorial

Description

The Director of Collections and Servicing is responsible for balancing monies, statements, and reports. This is a Territorial position.

Essential Functions

⇨ Responsible for the day-to-day supervision of staff assigned. Provides training, assigns, and monitors work and determines vacation schedules.
⇨ Provides support for all collections functions of the Authority and participates in the preparation of the yearly budget.
⇨ Prepares various detailed and complex monthly and annual financial reports and spreadsheets.
⇨ Prepares and submits reports, often extensive and long term, as required by the Chief Financial Officer (CFO) and Accounting procedures.
⇨ Responsible for daily balancing and collections activities and providing backup support for daily balancing of funds collected.
⇨ Responsible for preparing annual escrow analysis for mortgages.
⇨ Responsible for reporting to the credit bureau monthly and E-Oscar disputes.
⇨ Responsible for monthly report(s) to USDA.
⇨ Uses highest authorization to perform corrections to all restricted files including reversal of record transactions; correcting errors, researching problems, and correcting information on computer records, and disburses credits when applicable.
⇨ Assists the CFO in making decision to hire, promote or release employees and resolving confidential personnel issues according to Authority rules and regulations.
⇨ Provides information regarding department policies, procedures, and general information to Authority employees and to the public.
⇨ Communicates with other Divisions to complete joint reports and projects.
⇨ Attends various meetings on behalf of the Authority, including small claims court and foreclosure hearings.
⇨ Resolves customer concerns and disputes for payments and non-payments.
⇨ Corresponds through mail or telephone with persons regarding their delinquent accounts.
⇨ Prepares correspondence and reports.

Education, Experience, and Skills Required

⇨ Education: Bachelor’s degree from an accredited college or university in Business Administration, Accounting, Finance, or related field required.
⇨ Experience: Minimum of five (5) years’ experience in collections; Equivalent combination of education and experience
⇨ Knowledge, Skills and Abilities: Excellent communication skills - oral, written and listening; Strong problem-solving analytical skills; Ability to take initiative, work independently, and utilize creative skills to resolve issues; Computer literate to include Microsoft Word, Excel and Outlook; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Ability to analyze data and perform multiple tasks; Exhibits a participatory management style with focus on team building; Experience with Loan Base Mortgage and SAP Business One Software; Valid Virgin Islands Driver’s License.

Salary

Salary: $70,720 – 85,280 per annum depending upon qualifications.