Disaster Recovery Help Desk Technician

Community Development Block Grant – Disaster Recovery | Territorial

Description

The Disaster Recovery Help Desk Technician is responsible for providing technical assistance and support related to various IT hardware and software systems. Responds to queries, runs diagnostic programs, isolated problems, and determines and implements technology solutions in support of the effective management of the Virgin Islands Housing Finance Authority’s (VIHFA) Community Development Block Grant Disaster Recovery (CDBG-DR) Program. This is a Territorial Position.

Essential Functions

⇨ Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Responds to queries either in person and/or over the phone.
⇨ Set up and manage various user accounts.
⇨ Develop training manuals and train computer users.
⇨ Maintain daily performance of computer systems.
⇨ Troubleshoot infrastructure cabling issues and occasionally re-crimp faulty cabling (Category 5/6).
⇨ Install, modify, and repair computer hardware and software.
⇨ Assist in diagnosis and resolution of network and telecommunication systems. Run diagnostic programs to resolve problems.
⇨ Monitor network health and performance.
⇨ Run reports to determine malfunctions that continue to occur.

Education, Experience, and Skills Required:

⇨ Education: Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology, System Analyst, or related field.
⇨ Experience: Minimum of two (2) years’ experience in supporting and monitoring network systems, customer service, or closely related tasks. Equivalent combination of education and experience may be substituted
⇨ Knowledge, Skills & Abilities: Must have technical writing, presentation development, and research skills; Customer Service experience preferable; Ability to manage multiple and sometimes changing projects in a fast-paced, deadline-driven environment; Experience with digitizing and GIS editing strongly preferred; Computer literate to include Microsoft Word, Excel, PowerPoint, and Outlook; Good oral and written communications skills; Ability to be flexible and work under pressure; Ability to maintain confidentiality in all assignments; Ability to multi-task, work collaboratively in a team-oriented environment and problem solve; Ability to perform duties with limited supervision. Valid Driver’s License.

Salary

$33,280 – $47,840 per annum depending upon qualifications. CDBG-DR Grant Funded position.

Temporary ERAP Eligibility Reviewer

Emergency Rental Assistance Program | St. Croix District (8 positions total) & St. Thomas/St. John District (16 positions total)

Description

The Emergency Rental Assistance Program (ERAP) Eligibility Reviewer is responsible for application processing for the Emergency Rental Assistance Program.

Essential Functions

⇨ Conduct Level 2 quality control review of rental assistance application to ensure that all documents necessary to complete eligibility determination and calculation of benefit amount are in file; identify issues or missing information/documents and refer file to “Chase Team” for resolution, as needed.
⇨ Complete preliminary determination of applicant eligibility.
⇨ Contact provider(s) – i.e., landlord or utility company – to verify applicant’s account balance and to obtain requisite payment documents.
⇨ Calculate recommended benefit amount.
⇨ Prepare draft correspondence to applicant and provider, as appropriate, utilizing template letters.
⇨ Transmit file to Eligibility Team Manager for review and first level approval.
⇨ Update running case record (case notes) with relevant information.
⇨ Prepare weekly report summarizing file reviews conducted, application status/disposition.

Education, Experience and Skills Required

⇨Education: Associates Degree in Social Work or related field desirable
⇨Experience: 3-5 years of experience as a caseworker in a public or non-profit social service or housing agency. An equivalent combination of education and experience
⇨Knowledge, Skills & Abilities: Excellent customer service skills; Bilingual proficiency in Spanish or Haitian Creole desirable; Knowledgeable in the area of intake interviewing and eligibility determination; Ability to multi-task, work collaboratively in a team-oriented environment and problem-solve; Computer literate to include Microsoft Word, Excel, and Outlook; Excellent oral and written communication skills and analytical abilities; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Ability to read and interpret program regulations and related technical guidance and apply, as necessary, to ensure program compliance; and a Valid Virgin Islands Driver’s License.

Salary

$20.00 per hour no benefits

Temporary ERAP Accountant II

Emergency Rental Assistance Program | St. Thomas – St. John District

Description

The ERAP Accountant II is responsible for assisting in accurate and complete monthly reporting of all financial information relative to the Emergency Rental Assistance Program (ERAP). This position reports directly to the Director of Accounting and provides support to that position as needed.

Essential Functions

⇨ Process check requests submitted by the Emergency Rental Assistance Program appropriately to ensure the proper disbursement of program funds.
⇨ Responsible for reconciling ERAP- related general ledger accounts, preparation of supporting schedules and record retention according to governmental policies and procedures.
⇨ Review and prepare journal vouchers on a monthly basis for accurate recording of financial transactions.
⇨ Compile information and prepare reports to assist with the month-end close process and management’s financial decisions.
⇨ Assist with the maintenance of subsidiary ledgers and prepares reports to validate general ledger balances.
⇨ Perform account analysis and prepare journal vouchers for correcting entries when necessary.
⇨ Reconcile ERAP bank account, report any identified errors to the Director of Accounting, and prepare appropriate journal vouchers to correct postings when necessary.
⇨ Prepare the daily cash balance report and communicate funding needs to ensure sufficient balances for the ERAP disbursements. Assist with the cash flow process.

Education, Experience and Skills Required

⇨Education: High School Diploma or equivalent Certificate. Bachelor’s Degree in Accounting.
⇨ Experience: 4-7 years of relevant work experience. Equivalent combination of education and experience.
⇨ Knowledge, Skills & Abilities: Ability to prepare complete and accurate accounting reports and statements. Ability to apply and adapt established methods in accounting transactions. Knowledge of basic accounting requirements. Computer literate to include Microsoft Word, Excel and Outlook.
Good oral and written communications skills. Ability to be flexible and work under pressure. Ability to work harmoniously with other agency personnel. Ability to maintain confidentiality in all assignments. Ability to multi-task, work collaboratively in a team-oriented environment and problem solve. Ability to perform duties with limited supervision.

Salary

$21.00 per hour no benefits

Temporary ERAP Accountant I

Emergency Rental Assistance Program | St. Thomas – St. John District

Description

The Emergency Rental Assistance Program (ERAP) Accountant I is responsible to assist in the month-end close process through accounts payable/accounts receivable functions and bank reconciliations. This position reports directly to the Director of Accounting and provides support to that position as needed.

Essential Functions

⇨ Perform all accounts payable duties to include verification of invoices for payment, recording expenditures to appropriate accounts, reconciliation of ERAP accoun

⇨ Perform all accounts payable duties to include verification of invoices for payment, recording expenditures to appropriate accounts, reconciliation of ERAP accounts and respond to ERAP
program staff inquiries regarding processed ERAP expenditures.
⇨ Responsible for the preparation of recurring invoices, statements and liaison with the other divisions to ensure accurate recording of transactions.
⇨ Maintain document files for ERAP payment transactions in compliance with retention policies.
⇨ Responsible for uploading supporting documentation for all ERAP payments to the SAP accounting software
⇨ Assist with general ledger account analysis and provide supporting documentation for accounts and subsidiary ledgers.
⇨ Assist with the month-end close process.

Education, Experience and Skills Required

⇨Education: High School Diploma or equivalent Certificate. Associate’s Degree from an accredited college or university in Accounting.
⇨ Experience: 1-3 years of experience. Equivalent combination of education and experience. An equivalent combination of education and experience
⇨ Knowledge, Skills & Abilities: Knowledge of basic accounting requirements; Computer literate to include Microsoft Word, Excel and Outlook; Good oral and written communications skills; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Ability to multi-task, work collaboratively in a
team-oriented environment and problem solve.

Salary

$20.00 per hour no benefits

Temporary ERAP Eligibility Team Manager

Emergency Rental Assistance Program | St. Croix (1 Position Total) & St. Thomas/St. John Districts (1 Position Total)

Description

The Emergency Rental Assistance Program (ERAP) Eligibility Team Manager is responsible for supervising the Eligibility Reviewers for the Emergency Rental Assistance Program.

Essential Functions

⇨Oversee day-to-day operation of the Eligibility Review Team including management of workflow to ensure timely processing of applications.

⇨Supervise Eligibility Reviewers responsible for eligibility determination including assisting Eligibility Reviewers in understanding program regulations, policies and procedures, as needed.

⇨Provide support to Eligibility Reviewers with problem-solving complex files.

⇨Review applicant files – entails review of file checklist and verification that all documents necessary to complete eligibility determination and calculation of benefit amount are in file; read case notes and relevant correspondence to ensure understanding of the applicant’s circumstances; identify any missing information and provide feedback to the case manager.

⇨Review eligibility determinations and calculation of recommended benefit amount; provide first-level approval of eligibility determination.

⇨Transmit file to District Chief for review and second-level approval.

⇨Prepare weekly report summarizing file reviews conducted by Eligibility Reviewers, and application status/disposition.

⇨Participate in meetings with District Chief, Program Manager, and other program personnel to review program status, identify issues, problem-solve, and implement new strategies to improve service delivery (program performance).

Education, Experience and Skills Required

⇨Education: Associates Degree in Social Work or related field desirable
⇨Experience: 5-7 years of experience as a caseworker in a public or non-profit social service or housing agency. 1-3 years of supervisory experience in customer service. An equivalent combination of education and experience
⇨Knowledge, Skills & Abilities: Excellent customer service skills; Bilingual proficiency in Spanish or Haitian Creole desirable; Knowledgeable in the area of intake interviewing and eligibility determination; Ability to multitask, work collaboratively in a team-oriented environment and problem solve; Computer literate to include Microsoft Word, Excel, and Outlook; Excellent oral and written communication skills and analytical abilities; Ability to supervise employees; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments; Abliity to read and interpret program regulations and related technical guidance and apply, as necessary, to ensure program compliance; and a Valid Virgin Islands Driver’s License

Salary

$22.00 per hour no benefits

Assistant Construction Manager(s)

Community Development Block Grant – Disaster Recovery | St. Croix & St. Thomas/St. John Districts

Description

The Assistant Construction Manager shall be responsible for office and field work, involving the inspections of construction projects under the supervision of a Senior Planning and Construction Division staff member. Additional duties will include assistance with the project progress and ascertaining contractors’ compliance with construction plans and specifications. This is an entry level position that will afford the employee the ability to qualify as a Construction Manager in the future.

Essential Functions

⇨ Assist with the preparation of inspection reports, indicating discrepancies and evidence of noncompliance and determining stages of construction progress.
⇨ Assist with the preparation of construction estimates, indicating costs of materials and labor necessary for carrying out projects.
⇨ Assist with the preparation of requisitions for materials, supplies, and equipment.
⇨ Assist with the administration of construction contracts and conducts periodic on-site observations of work during construction to monitor compliance with plans.
⇨ Confers with supervisory and engineering personnel and inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods.
⇨ Inspects work in progress to ensure that workmanship conforms to specifications and the adherence to construction schedules.
⇨ Prepares or reviews daily, weekly and monthly reports on progress, materials used and costs, and adjusts work schedules as indicated by reports.

Education, Experience and Skills Required

⇨ Education: High School Diploma or equivalent.
⇨ Experience: 3-5 years of work-related experience in construction related field. Equivalent combination of education and experience may be substituted.
⇨ Knowledge, Skills and Abilities: General knowledge of a variety of trade and craft processes; Knowledge of general construction inspection practices and procedures; Knowledge of safety requirement and safety practices in construction work; Ability to establish and maintain effective working relationships with all persons contacted during the course of work; Ability to write reports and general business correspondence; Ability to work with mathematical concepts such as probability and statistical inference and fundaments of plan and solid geometry and trigonometry;
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions; Demonstrates the ability to multi-task, work collaboratively in a team-oriented environment and problem solve; Computer literate to include Microsoft Word, Excel, PowerPoint and Outlook; Basic oral and written communication skills; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; Ability to maintain confidentiality in all assignments;
Valid VI Driver’s License required.

Salary

$33,280 – $47,840 per annum depending upon qualifications. CDBG-DR grant funded position.

Construction Manager(s)

Community Development Block Grant – Disaster Recovery | St. Croix & St. Thomas/St. John Districts

Description

The Construction Manager performs highly responsible office and field work involving the inspection of construction projects to determine progress and ascertain contractors’ compliance with construction plans and specifications. Work also involves planning, assigning, directing and inspecting the work of departmental construction crew, to ensure that performance of work is in accordance with plans and specifications.

Essential Functions

⇨ Notifies contractors and/or departmental construction crew of discrepancies found during inspections and ensures compliance.
⇨ Prepares inspection reports, indicating discrepancies and evidence of noncompliance and determining stages of construction progress.
⇨ Prepares construction estimates, indicating costs of materials and labor necessary for carrying out projects.
⇨ Prepares requisition for materials, supplies and equipment.
⇨ Represents agency in obtaining bids and awarding construction contracts.
⇨ Administers construction contracts and conducts periodic on-site observations of work during construction to monitor compliance with plans.
⇨ Confers with and directs supervisory personnel and subcontractors engaged in planning and executing work procedures, interpreting specifications, and coordinating various phases of construction to prevent delays.
⇨ Confers with supervisory and engineering personnel and inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods.
⇨ Inspects work in progress to ensure that workmanship conforms to specifications and the adherence to construction schedules.
⇨ Prepares or reviews reports on progress, materials used and costs, and adjusts work schedules as indicated by reports.

Education, Experience and Skills Required

⇨ Education: Bachelor’s Degree in Engineering, Architecture, Construction Management or related field.
⇨ Experience: 4-7 years of work-related experience in construction management, planning and development. Equivalent combination of education and experience may be substituted.
⇨ Knowledge, Skills and Abilities: Knowledge of a variety of trade and craft processes sufficiently broad to recognize acceptable construction practice; knowledge of general construction inspection practices and procedures; Knowledge of safety requirement and safety practices in construction work; Ability to read engineering drawings and specifications and to interpret them for construction control purposes; Ability to prepare construction inspection reports and construction estimates; Ability to establish and maintain effective working relationships with all persons contacted during the course of work; Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations; Ability to write reports, business correspondence and procedure manuals; Ability to effectively present information and respond to questions from groups of manager, clients, customers and the general public; Ability to work with mathematical concepts such as probability and statistical inference and fundaments of plan and solid geometry and trigonometry; Ability to apply concepts such as fractions, percentages, ratios and proportions to
practical solutions; Demonstrates the ability to multi-task, work collaboratively in a team oriented environment and problem solve; Computer literate to include Microsoft Word, Excel, PowerPoint and Outlook; Excellent oral and written communication skills; Ability to be flexible and work under pressure; Ability to work harmoniously with other agency personnel; and ability to maintain confidentiality in all assignments; Valid VI Driver’s License required.

Salary

$54,080 – $68,640 per annum depending upon qualifications. CDBG-DR grant funded position.